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Owned and operated by Off Grid Supply House, we are ready to answer your questions about solar generators, rooftop tents, tiny homes, and more.
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Frequently Asked Questions
How long does shipping take?
Orders ship within 1 to 3 business days, with transit times of 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to follow your package in real time. If you have not received your tracking details within 3 business days, please contact us.
What is your return policy?
We offer 30-Day Returns on eligible items. If your solar generator, rooftop tent, or other gear does not meet your expectations, please review our Return Policy page for full details on how to start a return.
Can I exchange an item for a different model?
Yes, exchanges are available within our 30-Day Returns window. Contact our team with your order number and the item you would like instead, and we will walk you through the process.
How do I choose the right solar panel kit for my setup?
The right kit depends on your energy needs, available roof or mounting space, and the devices you plan to power. Send us details about your off-grid setup and our team can point you toward a compatible solar panel kit.
Do your rooftop tents fit all vehicle types?
Most of our rooftop tents are designed to mount on standard roof racks and crossbars. We recommend checking the weight capacity of your vehicle's rack system and comparing it to the tent specs listed on each product page.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Fast Response Times
Our support team responds to every inquiry within one business day so you can get back to planning your build.
Secure Transactions
Your payment and personal details are protected with industry-standard encryption at every step of checkout.
30-Day Returns
Not the right fit for your off-grid setup? Return eligible items within 30 days as outlined in our Return Policy.
Free Continental Shipping
Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI), with no order minimum required.
